Elite Customer Support Based in Houston, Texas

We have a team of professionals that are here to answer questions and provide you with exceptional customer service. We’re relationship driven and happy to interact on the phone or via email to provide assistance or answer your questions that arise.

Customer Support is available during business hours and, we are often responsive after hours
Email us
General FAQ

Common Customer Questions, Answered

How long do your background checks take?
What type of screenings do you provide?
What are the setup costs?
Compliance FAQ

Your Compliance Questions, Answered

How is The Cole Group compliant?
At what level do you search criminal history?
How do you handle drug testing?
Technology Q&A

The Cole Group Portal Q&A

How do I access Reports if I’m a first time user?
Can I order services on the Portal?
Can I restrict user access within portal?

Are You a Current Applicant or Job Candidate

For answers to the most commonly asked questions about your background screening please visit the I Am An Applicant page.

I am an applicant
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Our customer support team is available Monday-Friday during normal business hours.. Expect a response within one business day .

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About Customer Support
Se Habla Español!

Our customer support team is available Monday-Friday during normal business hours. Use the form our contact customer support directly. Expect a response within one business day .

800 337 0165
Not a customer of The Cole Group?

Contact our sales team directly for more information about our services.